A9 SUMSUNG Phone Never Worked

Dear Hello Peter, I am experiencing challenges with SAMSUNG COMPANY on CELL PHONE DIVISION 16 MAY 2019 Today response from Samsung (***giso): After waiting for my Phone device from first week March 2019 till Today 15 May 2019 without a feedback or progress on my Cell phone which has factory fault. I bought this with R12 000-00 , phone never worked for me. ***giso from SAMSUNG told me that she will not account on time wasted by SAMSUNG TECHNICIANS on my device SAMSUNG A9 that had a fault. She told me that the phone will be sent to me to day 15 May 2019 after I personally made a follow on 011 ********** , and if the Phone still does not work, I must just send it back for check up again, and I must note that they (SAMSUNG) cannot compensated me about any inconvenience, however they feel sorry about the problems that the phone is giving me. And the fact that I bought the phone as a present and I never got service from the device. I felt so disappointed by the response from SAMSUNG. ***giso dropped/ hung the phone. I bought this A9 at SAMSUNG SHOP Menlyn Mall during December 2018 holidays, as a present to my family when they come back for holidays (school opening). We immediately realise that the device is functioning its software i.e. Samsung Health etc. we immediately went to SAMSUNG SHOP in Lephalale.The SAMSUNG SHOP disowned the responsibility and referred me where I bought the phone (SAMSUNG SHOP Menlyn Mall).It was attended at the SHOP and they told me it should work later when I have DATA bundles, as they cannot keep the phone reason were never given to me.

On my arrival at Home Phone was still not working, Then I went again to Lephalale SHOP, they told me that I can’t book the phone as the shop will be closing soon, they delayed the phone on the SHOP from JANUARY at Lephalale SAMUNG SHOP till March 2019 and excuse was one Shop will be closing soon till they finished two month. I have complained a lot during that Time to that shop. Then month of March, they send phone to SAMSUNG and were also scaring me if the shop closes I must not blame them. It came back end March, and it was still not working. 06 APRIL 2019; SAMSUNG COMPANY CALL ME AND SAYING THE SEEING COMPLAINT ON HELLO PETER. And I must explain the story, indeed I explained to ***giso and she instructed me to take the phone back to SAMSUNG Shop, I told them that SAMSUNG SHOP is closed down (is no longer operating). She referred me at MTN Shops, MTN Shops refused to book my phone for repairs. I called SAMSUNG and reported the challenge. They referred me to Edcon company which is Edgars, where I have also struggled some few days, as I was being told that Edcon is not selling Cell Phone that value of R12 000, later the phone was booked back to SAMSUNG by Edgars. ***giso as SAMSUNG consultant over the phone and she was solving the issue, Promised me that if the phone is fixed by two weeks, they provide me with new phone. Till today 15 May 2019, phone is not yet received.

13 May 2019 I phoned SAMSUNG regarding my phone, and Spoke to Bubele where I provided reference ********** 550, he told me that nothing is showing up system that the phone is on their side. But what they could see is phone was returned back to SAMSUNG in Lephalale, and received by DAVID on the same SHOP, nothing. Then I started down the story. Later Bubele from SAMSUNG told me He can see something that was noted as to be replaced with new Phone. Then I requested more information when should I expect to receive the phone from Bubele. And what will be the compensation of this delay from SAMSUNG as I did not receive from that device such long time.

16 May 2019 ***giso called me and she was very rude over the phone, told me that I shall receive my old phone and no compensation. From first week March till to date May 2019 she admit that delay was on their side however no compensation shall be receive, February back to December it two Shops, I must blame them. The phone was hung by her 16 May 2019 time 11H14 am.