SS
Shahil S

1 reviews | Active since Oct 2020

28 Oct 2024, 03:01

A73 5G Green line

I am so unhappy with Samsung! I have purchased a Samsung A73 5G which is 4 months out of warranty, the phone is barely used as its a spare phone and in excellent condition and never dropped and not even a mark on it. Today I've noticed a green line on the screen and tried to reset the device with no luck! I have researched and it seems like there is a defect on these devices. Purchasing an item for over 10k and taking such great care and having a issue due to a manufacturing defect is totally unacceptable. I request that this be sorted out even though the device is slightly out of warranty. Kindly get back to me as a formal complaint will be logged regarding these issues. Contact *** Shahil Singh

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Oct 2024, 08:05
Official
Good day Shahil 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA 
^NM