BL
Bernadine L

1 reviews | Active since Oct 2019

04 Dec 2020, 18:27

A71

Like so annoyed. I have the A71 Samsung galaxy. I did the 7day out the box second A71 and the music player sucks. I had the hauwei P20 had no issues connecting to my car really no issues. But this Samsung i sent the songs via Bluetooth so the song is in the phone its not like in stream the song via internet or Bluetooth. It loads the whole time. I stay 6min away from work and all I get is a mute and the song loading. Like really now fix the problem. Solve the problem. I phoned a *** I phoned that number 5 times first time the receptionist last cut me off. After the 4th time I got hold if her ans the women that works in techno department was so but so rude like I am doing her a favor. If it wasn't for the client she won't have a salary. I'm trying very hard to be nice about the situation. Of if I'm dealing with rude people wow in just so over this. I just got the phone but in already regretting it ☹

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Dec 2020, 22:37
Official
 Good evening Bernadine,  
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Regards 
Samsung ZA
SS