TL
Tshegofatso L

1 reviews | Active since Jul 2022

13 Dec 2022, 20:19

A52s

I have been using Samsung for years but this one that I bought months or year old ago. Samsung a52s I bought this phone which i loved very much but my love for it ended. My phone was returned to samsun in so many occations with still the same problem. The last time i got the phone it was opned without battery but i was assited to get the battery back, i was so happy nd convinced that my phone was fixed up until i find the same mistake i have been going up nd down with this phone until today i still experience the vvery same mistakes. I have been writting tons of emails to samsung with no luck. I can't keep on using this phone like this, I can't use my phone with peace , my eyes get so painful using this phone. I will be buzy phone but then it keeps on changing colors witch they said it should myb be factory fault or lcd problems evn now while typing I does that. I try by all means that I capture the moment but It's problem which is a problem to do. I have been trying to Ingore hoping it will be better

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply14 Dec 2022, 07:23
Official
Good day, Tshegofatso,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
Samsung ZA
^NP

Samsung South Africa
Samsung South Africa's reply14 Dec 2022, 08:55
Official
Dear Tshegofatso,

We have sent you an email to the email address you provided on this post.

This matter shall be closed now.

We appreciate your bringing your concerns to our attention and thank you for your support.

Kind Regards, 
Samsung ZA
^MN