DB
DARIO B
1 reviews | Active since Oct 2014
14 Mar 2016, 10:54
A5 2016 COVER DAMAGED
I upgraded my phone recently and was skeptic to do so ,so eventually i went for the A5 2016 edition .Firstly i cant get pouches and today it dropped 5-8 cms and the back cover shattered at the back .Now i am stranded i have had many phone and this never happened surely they should assist me in repairing it .
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Samsung South Africa's replyOfficial
14 Mar 2016, 12:27Hello dario1,
Good day Drio
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Herewith your reference number: ***
Kind Regards
Samsung SA
Good day Drio
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Herewith your reference number: ***
Kind Regards
Samsung SA
Samsung South Africa's reply14 Mar 2016, 12:27
Official
Hello dario1,
Good day Drio
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Herewith your reference number: ***
Kind Regards
Samsung SA
Good day Drio
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Herewith your reference number: ***
Kind Regards
Samsung SA