MW
Melissa W

1 reviews | Active since Jan 2025

04 Feb 2025, 10:17

A35 black Friday deals Telkom Westwood

my claim for my free black Friday Samsung products buds and watches has been rejected from ISON for my A35 deal phone the service from every Samsung agent in store at TELKOM WESTWOOD MALL and Area manager are useless! They give incorrect emails address they escalate nothing I had to do all the work to get the results from Samsung customer service after a compliment on HELLO PETER. ISON experiences is a huge **** they never answer my calls from December until now never respond to my emails I have all my emails and call records proof of emails and calls if they like they tell me they emailed for proof of purchase which is lie I received the rejection email but no emails for my proof of purchase besides I sent proof of purchase twice to Samsung on reference *** as ISON requested that from them yet still they want to tell my claim is rejected they are a worst promotion company to ever deal with and need to STOP ****ming people through cellphone contracts with Samsung .email address for ISON to me have never been rep**** since DECEMBER !

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply04 Feb 2025, 10:19
Official
Good day Melissa,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^NM 
MW
Melissa W's update04 Feb 2025, 10:22
Reviewer Update
Please don't escalate this matter if ISON the promotion department is not going to call me or take accountability from their side as they are disgusting and giving Samsung a terrible name !I am tired of my time being wasted .