FW
Ferdie W
1 reviews | Active since Jan 2023
02 Sept 2023, 16:49
A33 Samsung poor quality
A33 taken on contract via Telkom mobile. What aweful phone. Freezing, keep restarting and phone is 5 months old. This is not due to negligence. Took it back to telkom mobile being told it takes 3 weeks to repair. Had to then take another contract cause I need a phone. So now paying for both. How can allowed, you pay for 24 months phone stops working after 5. Rather get one of the alternative brands.. SAMSUNG has been inferior for years now.
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Samsung South Africa's replyOfficial
04 Sept 2023, 07:57Good day Ferdie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply04 Sept 2023, 07:57
Official
Good day Ferdie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM