A20 PHONE WITH INK SCREEN.

I'm very ****ed off, I bought a Samsung A20 last year October. Now the phone has a dotted ink on the left button of the screen, the phone is not damage physically I didn't even drop it or exposed it to moist or water whatsoever in the last few months and I had a protective glass cover all along. I contact one of your consultants on messenger which he directed me to We Fix in Mall of Africa when I arrived there I was told they don't understand why Samsung directed me to We fix for an assessment on my phone the guy then directed to Samsung shop I was assisted by Trevor who just looked at my phone didnt even assess it and just told me it's a physical damage. A physical damage how while I didn't even drop my phone in the past few months. If I knew better wasn't gonna bother myself in buying Samsung because of its pathetic product. The phone is hardly 6 months I can even use it daylight because it's dark. I can only use it indoors on a dark room. I'm not gonna pay 2300 on a phone that I didn't even damage.