SK
Sanelisiwe K

1 reviews | Active since Nov 2018

06 Feb 2022, 09:00

A12 nightmares

I'm so frustrated with the A12 I'll go mad. I bought a Samsung A12 at Vodacom on 17 December 2021, I went for holidays on 19 December and came back on 6th January, whilst on holidays this phone was acting up, the hype of the holidays made me put it away to see it after holidays because I still had a Huawei, I got back concentrating on it, transfer stuff from my Huawei to it, it never wake up connected to my home wifi everyday I have to atleast give it 10 to 15 minutes to work on it to connect, it doesn't respond to touch at times, when you're done with the call it doesn't light up for you to end the call, you press the power button it flashes and not light up, you end a call more than 7seconds it ended because you have to fight first. Wow please Samsung take this phone off my hands before I kill something.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply07 Feb 2022, 08:10
Official
Good morning  Sanelisiwe , 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
:^NM