A VERY FRUSTRATED SAMSUNG CUSTOMER....

The worst service in the World. Took my monitor into their Canal Walk, Cape Town service centre 2,5month ago. They shut down with no communication with their customers, just a notice on their door. Apparently lost/stole my monitor but it's no where to be found. Over 500 customers have suffered. They didn't have me on their systems, luckily I kept my Repair slip. I e-mailed it to JHB and after getting an affidavit re the ownership was told. Exchange would help in 5 working days. Nothings happened...they never call or follow up. I've called and spoken to Thami, Nakita, Adila and many more. Currently holding and its been 20 minutes. The Agent came back to say her manager is on the other line. I will wait....what the hell it's bee nearly 3 months. ONE VERY FRUSTRATED CUSTOMER!!!!!