A total waist of time.

Item: Samsung South Africa
Rating: 1
Author: Koogilam P

<p>I had a problem with my Samsung gear vr that was 1 month old took it in to samsung repair centre at nandhi drive,it took them 3 weeks to get back to me firstly,secondly they gave me another vr with a missing part,now I'm stuck with a vr that I cannot use.**** customer service from Samsung. </p>

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Replies (1)

Samsung South Africa's replyOfficial

18 Sept 2016, 15:07

Hi David

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

Samsung South Africa's reply18 Sept 2016, 15:07

Official

Hi David

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team