A steaming pile of dirty laundry and even dirtier cutomer service

I was gifted a 9kg front loader washing machine a little over a year ago, it worked perfectly fine till 9th Dec 2023, where it stopped draining, I tried draining it following the instructions on the manual , which still didn't work. I called in and requested assistance, which they said they would call me back, nothing, I called in again they said they would send a technician. Person came, told me there is a part of the machine that isn't working and it has to be ordered, he left saying he will order it and I never heard from him again. Fast forward jan 2024, I call again requesting assistance and to find out why nothing was done and communicated with me for the machine, no decency to give a clear response other than what sounded like "we really couldn't care less" covered up as "oh ms Tshego I'm pulling up your records to see why you haven't been assisted, could you kindly confirm" EVERY TIME! I have now decided that it will be best for me to receive a refund because in all honesty, it makes no sense to have a gift which I cannot use it is a waste. I would much rather switch out brands as Samsung has failed to provide me with the decent customer service I deserve as a holder of their appliances.

I have been nothing but loyal to the brand from cellular, to home appliances and its horrific that they're unable to award me with just an ounce of respect. I would love to be refunded and to not hear from them again. I write this in the 11th of Feb 2024, meaning I have been running around for 2 months now. Imagine the pile of laundry I have.