A Samsung phone! Never again - Service and product are below par.

I unfortunately bought an A31 on the 31st August 2020 to test the brand. The phone itself is not user friendly. I was also told that if I bought the phone in August, I would qualify for the free airpods that was on promotion. After subscribing to the Samsung platform for members, I was not able to receive a pair. The earphones that are supp**** with the phone are subpar (this is me being kind). A few days ago, I dropped my phone and the screen cracked. After calling Samsung and them informing me that a cracked screen makes the phone fall out of warranty (at that point the consultant on the phone did not inform me about Samsung Care), I need to go to a Samsung service centre. I went to Morningside Service centre at the Wedge in Sandton. The consultant that assisted me was absolutely clueless and I literally had to prompt him to elaborate on how I could get a assistance. He said if I was registered on Samsung Care, I would pay less for the screen repair as a normal screen repair cost R4000k. Then i had to prompt again to ask "What is does less mean?" However, he needed to know when I bought my phone. I said I can't really remember, maybe September or August. Instead of taking my phone and checking on his system he chose to have this back and forth with me until I had to check my whatsapp messages to decipher the exact date of when I bought my phone. He then said that it falls outstide of the Samsung care registration period (WHICH BY THE WAY I WAS NOT INFORMED OF AT ALL WHICH WOULD HAVE SAVED ME R3500!!!! - NO ONE TOLD ME ABOUT THIS WHEN I BOUGHT THE PHONE!) I had to prompt the consultant for every answer he gave me including the price of the service IF I knew or was made aware of Samsung Care. Now if someone has not owned a Samsung phone before... Surely these things should be brought to their attention.

Samsung's mobile products and service all round is poor - I will never again purchase a Samsung phone if this is the type of service I am to expect in the future.