A pleasurable experience

I bought a Samsung C410 Colour laser printer in March 2015 in Johannesburg and brought it back to Cradock in the E Cape. A problem developed - constant paper jamming - and I contacted TTS in Port Elizabeth to whom I sent it for repairs. It was returned within a week (all courier charges paid for) but it now had developed another problem. TTS contacted their head office who offered to replace the printer. Unfortunately there were no supplies of the same printer available and they replace it with an upgraded model - an XPress Colour Multifunction C460 at no extra cost to me. All courier costs were paid - both for the return of the faulty printer and the delivery of the replacement printer. I had nothing but friendly service throughout. I cannot thank Samsung enough for going out of their way to be helpful. They have a client for life!!!