A month to replace an LCD screen

<p>I recently had an horrific experience with Vodacom. I had booked in my Samsung Galaxy S6 cellphone which had switched off during a charge only to have my phone returned to me to in a worse condition than I booked it in (LCD screen cracked, damaged back cover and deep dent on the side, non of which was marked on a book in sheet) Although I disputed it all, Vodacom replaced the back cover only and refused to take ownership of damaging the screen. If I thought it couldn't get worse, I booked in my phone at the Samsung repair store in Tygervalley about around about the second week in April to have my LCD screen replaced. On the day I was told that by latest the next week my phone would be done and I could collect. I was told I would receive a quote that same day (which I did not ) and although the consultant seemed to be preoccupied and all over the place and kept refering to me as "my angel" which is completely unprofessional, I wanted to get it done and had all faith that it would be fixed. By the following week I heard nothing back from Samsung. I received no quote and called to follow up. I was told that my phone was not on their system, they would find out where my phone was and I was promised everytime I called that I would get the quote, but did not. Two weeks later I went into the store to insist on the quote and made payment so that the phone could be fixed without delay. On Wednesday 26 April was when I made payment and the consultant told me that they do not have parts but will send to the JHB head office so that by the next Wednesday it would be done. She sent the phone and I followed up the Wednesday only to be told its still in Johannesburg. By the Friday I decided to go back to the store (my phone, despite the fact that I paid already, was still not on the system) and waited while she looked through the received phones, only to tell me that "it is wierd that my phone has not been returned". She said she would follow up. On Monday 8 May I contacted the consultant to say that I want my phone returned to me so I can take it somewhere else as I was already waiting 3 weeks for my phone that should have been returned long ago. The consultant was on leave and told me to follow up at the store. I called the store, my phone not being on the system no one could help, meaning I was told that various people will follow up. I asked for JHB number and called their only to be told my phone was not on their system and to make it worst, my phone was sent with the paperwork of another customer which means it had been sitting there with no trace of who the phone belonged to. Furiously, I asked the consultant for her manager Jacques number (who to date, I still cannot get hold of). I received an email from the Technician at the JHB repair branch today (15 May) apologising for the inconvenience and promising to repair asap. The Tygervalley store is highly incompetant. I am without my device for a month and have not been offered any form of compensation or anything. The only time I receive feedback is when I call and ask for a status update. I have lost all patients with their lack of customer service and no sense of urgency! I am hoping to receive my phone this week still but am not holding my breath. Had I known it would take over a month to have the LCD replaced I would have gone elsewhere!</p>