A month - still no TV

<p>During the month of September i took my TV to samsumg smart center in roodepoort to sort out a hissing sound. a week later i collected the unit and at home the sound was still there and i also realised that frame was damaged and the screen was scrated. after third attempt at having it repaired i insisted on a replacement unit on the 12th of october 2016. eversince i had to phone the center for updates because no communication was coming from their side. i then took it upon myself</p> <p>To contact head office directly to establish the status of my request. again i was taken from pilar to post being advised the request was declined due to the request being submitted incorrectly ny the smart center twice. during this period i was advised the request will be escalated and rhat someone will get in contact with me till today that phone had not come and i had to follow up all the time. on the 4th on november i insisted on speaking to the exchange manager and was then advised that he or she was not in the office and would give em a call as soon as je or she was back AGAIN i was not contacted. i phoned on the 7th of novemeber requesting once again to speak to the manager who was again not in the office. i was then advised that both approvals have been done and that invoicing is currently in progress only to find out later on that approvals are still pending</p> <p>And that there is nothing more they can do for me.</p> <p> </p> <p>Thanks Rynu</p> <p> </p> <p> </p> <p> </p> <p>.</p>