PR
Puseletso R
1 reviews | Active since Jul 2011
20 Dec 2021, 09:29
A Month later still no TV
I bought a TV online on 26 November 2021, A faulty TV was delivered on 3rd Dec 2021. Samsung Estore promised to rectify their mistake by replacing the faulty unit with ref ***0. Today 20 Dec 2021 am still sitting the faulty unit in my house and nothing has happened. I have spoken to Siya, Nomcebo, Nwabisa, Ncumisa, Seabelo etc. Still nothing!
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Samsung South Africa's replyOfficial
20 Dec 2021, 09:32Good morning Puseletso ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply20 Dec 2021, 09:32
Official
Good morning Puseletso ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM