TD
Tendai D

1 reviews | Active since Mar 2012

30 Nov 2018, 09:54

A lie by Samsung and flight Centre

Unashamed business advertising showing no respect for customers by luring them to pay the same account that they claim to be offering on a deal conniving with Flightcenter. I bought an S8 for my wife with Vodacom and was offered what was put across as “R5000” flight with Flightcenter South Africa. Upon booking for the flights I was infomed that we had to pay in up to 4990 which is the same amount as the “offer” for the flights yet one can get flights with travel start or cheap flights for less. What’s flawed is Flightcenter also advertises flights that are about R7000 yet when booking for the same flight they ask you to pay up to R9000. Asked them the difference and was told that they couldn’t match what was on their own website... what a lie from these two companies ... lies lies lies. Clearly it’s not R5000 that I was told of but a ****. Just like momentum they want to dupe their customers.

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply30 Nov 2018, 10:06
Official
Good day 

 We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
 A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^MC
Samsung South Africa
Samsung South Africa's reply30 Nov 2018, 10:29
Official
Good day Tendai

Herewith your reference number:    

***

Regards,
SamsungSA:^LZ
Samsung South Africa
Samsung South Africa's reply30 Nov 2018, 10:30
Official
 
 
Good day Tendai
 
Herewith your reference number:    

***
 
Regards,
 SamsungSA:^MS
TD
Tendai D's update04 Dec 2018, 08:53
Reviewer Update
Clearly there is no urgency in your actions at all is there ? I’ve called back and you haven’t responded since