BN
Belinda N
1 reviews | Active since Jul 2020
21 Jul 2020, 11:27
A JOKE FOR CUSTOMER SERVICE AND COMPLAINT LINES .
To whom it may concern at Samsung ( verify , zaservice, cpgs and tellus ) you are totaly disappointing after complaining here and on twitter and samsung you still have stories trying to rip me off. I would have recieved my parcelk the first week after the lockdown went to L4 in June after waiting from march allready and still I have to keep sending al proof of purchage and ref numbers and emails and emails you are a disgrace of customer service . Each one of you acting to help my with this can take that parcell and stick it.
Thank you for a POOR POOR UNPROFESIANAL SERVICE
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
21 Jul 2020, 11:30Good morning Belinda,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply21 Jul 2020, 11:30
Official
Good morning Belinda,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
BN
Belinda N's updateReviewer Update
21 Jul 2020, 11:46This is exactly the same response I got the first time and they phoned me after several more complaint. Just another automated answering machine. As I said its a joke. This matter was suposed to be solved. I will be waiting my parcel not a phone call from a so called supervisor that does nothing but asking for stuff and proff they have on their emails.
BN
Belinda N's update21 Jul 2020, 11:46
Reviewer Update
This is exactly the same response I got the first time and they phoned me after several more complaint. Just another automated answering machine. As I said its a joke. This matter was suposed to be solved. I will be waiting my parcel not a phone call from a so called supervisor that does nothing but asking for stuff and proff they have on their emails.
BN
Belinda N's updateReviewer Update
23 Jul 2020, 09:19I am still waiting for response from samsung again I had to phone and no one phoned me . Where in the HELL is my parcel how much longer will you keep me on a line until I just leave it. I wont leave it . Poor service no such thing as customer service with your guys.
BN
Belinda N's update23 Jul 2020, 09:19
Reviewer Update
I am still waiting for response from samsung again I had to phone and no one phoned me . Where in the HELL is my parcel how much longer will you keep me on a line until I just leave it. I wont leave it . Poor service no such thing as customer service with your guys.