A dissatisfied client

At the beginning of March I took out new phone contract with MTN, s20+ with the galaxy buds+. At the end of March a week before lock down my phone was delivered I claimed my buds on the day my phone was delivered from Samsung members app. I received a confirmation email with a unique number . On the first of May I contacted samsung to be told it would be delivered in that week. I have sent many follow up emails and made many calls to their customer service. I still have not received my ear pods today being the 11th of June. I am paying for it because the cost is incorporated into my contract. I have koved over from Huawei to samsung for this specific deal being offer with the ear buds+. I find it very unprofessional that no one has gotten back to me on this matter so many months later. I have also recently purchased the galaxy watch but now I will not advise people to support this brand due to poor customer service.