9kg Tumble Dryer with Heat Pump Technology and Sensor Drying

On 16 May 2022, the cleaners put my new (9kg Tumble Dryer with Heat Pump Technology and Sensor Drying) Samsung tumble drier's shoe drying rack in the recycle bin. When I noticed this, I tried to get it back from the recycling service. They did see it, but already dumped it. On 17 May 2022, I contacted Samsung customers services to inquire about replacing the shoe drying rack (as my son is a rugby player and I dry the toks 2/3 times per week). The operator informed me that they do not sell spare parts and I have to phone a dealer. She then gave me the contact info of the dealer nearest to me. On 17 May 2022 I contacted the dealer. Sent the model number AND supply photos of the drying rack. The next day I made the requested payment. 15 August 2022 the wrong rack was delivered and I asked for a refund as it's already 3 months of weekly struggle! On 6 September 2022, I finally had my refund. The inverter, wifi connected super expensive Samsung tumble drier is now ONLY a costly Samsung tumble drier, as I am not able to use it for the primary purpose of drying shoes. There is also not a noticeable reduction in electricity cost (heavy on time cost!!) so this turned out to be a very bad buy! All I want is to replace the shoe drying rack and PAY for the replacement. After service terrible and non-existing.