85” Samsung TV Failed Just After 3 Years. No Assistance from Samsung or Game

We purchased an 85-inch Samsung Smart TV from Game a little over three years ago because we trusted the reputation and quality associated with the Samsung brand. When investing in such a premium product, especially a television of this size and value, one would reasonably expect it to last for many years. Unfortunately, our TV has suddenly gone completely blank. It simply stopped working without any warning. This has been extremely disappointing and frustrating considering the price and the brand we believed we could rely on. Since the issue occurred, we have contacted both Samsung and Game to seek assistance. However, we have been told that because we did not take out an extended warranty, nothing can be done. While we understand that warranties have time limits, it is extremely concerning that a high-end television from such a reputable brand would fail just after three years of normal household use. A product of this nature should not simply stop functioning after such a short period. This raises serious concerns about the durability and quality of the product. Consumers invest in well-known brands like Samsung specifically because they expect reliability and longevity. What is even more concerning is that while researching this issue on HelloPeter, we came across another complaint from a customer who experienced the exact same problem with the same Samsung TV model and size (85-inch) within a very similar timeframe after purchase. This strongly suggests that this may not be an isolated incident, but potentially a manufacturing or product defect affecting this model. From our perspective, it is difficult to believe that two televisions of the same model would fail in the exact same way within the exact same period purely by coincidence. We have even attempted to escalate the matter through the Ombudsman, yet months have passed without any meaningful assistance or resolution. We have genuinely tried every possible avenue to resolve this matter in good faith. Another important point to mention is that an extended warranty was never offered to us at the time of purchase. Had this option been clearly presented by the sales consultant at Game, we would absolutely have considered taking it, especially for such a large and expensive appliance. At this stage, we feel completely unsupported as customers. We are simply asking for Samsung and Game to review this matter fairly and assist us with a solution whether that be an investigation into the fault, a repair, or some form of goodwill assistance. When customers invest in a premium product from a trusted brand, they should not be left with a completely unusable television after only three years and no support whatsoever. We hope that by posting this here, Samsung and Game will reconsider our case and provide the assistance that loyal customers deserve. We are still hopeful that this matter can be resolved in a fair and reasonable way.