1 reviews | Active since May 2012
8 weeks waiting for stock to repair a phone, and still no progress
<p>I submitted my phone for a waranty repair 8 weeks ago, and the repairer is still waiting for spares from Samsung. This is unacceptable, and Samsung's clearly can't support their products.</p>
Hi Brian,
This is to acknowledge receipt of your complaint.
Kindly note the query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Hi Brian,
This is to acknowledge receipt of your complaint.
Kindly note the query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA