JN
James N

1 reviews | Active since Apr 2015

09 Apr 2015, 21:04

8 month old Galaxy tab s not covered under warrant

I took my Samsung Galaxy Tab S to the Samsung Smart Care Service Centre in Constantia Park to repair a fault. After two weeks I was told that my device would not be repaired because it is not covered by the warranty, even though it is still only eight months old. I purchased it from Singapore last year with the guarantee that it was covered by a global warranty but instead I was told that they wouldn't repair it because it was purchased outside of South Africa and that it would be too inconvenient for them to lodge a claim against Samsung Singapore because of differing legal systems.<br> Instead of assisting me with this claim I was told to take the matter up myself or I could pay R3000 to repair it, which I believe is utterly ridiculous. This is poor service.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Apr 2015, 08:56
Official
Hello J.ndlebe,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA