MM
Mduduzi M
1 reviews | Active since Feb 2025
06 Feb 2025, 11:27
6k for a **** Samsung **** screen that last 8 months
I'm so disappointed at the service I'm getting from Samsung mhlanga I had replaced my s22 ultra screen 2 time now and I'm still have a problem with it I've paid over R6000.00 for the screen and all I got is more problems and now the manager Wezley just told me he can not help me so I think that not right it been only 8 months since I got it the screen replaced and you can't help me like 6k for a screen that is not real is a **** and if i was interested in problem I would have gone to a third party to fix my phone not take it to samsung
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Replies (2)
Samsung South Africa's replyOfficial
06 Feb 2025, 11:30Good day Mduduzi
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply06 Feb 2025, 11:30
Official
Good day Mduduzi
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
MM
Mduduzi M's updateReviewer Update
06 Feb 2025, 12:35OK thank you for your response
MM
Mduduzi M's update06 Feb 2025, 12:35
Reviewer Update
OK thank you for your response