6 weeks later - no phone

This is my second attempt at resolving our problem through Hello Peter. See https://www.hellopeter.com/samsung-south-africa/reviews/poor-service-poor-communication- ********** for the first attempt.

My husband's samsung phone was taken into repair on 14 August and a huge sum of money paid. After 5 1/2 weeks and endless calls and emails we collected the (finally)repaired phone. Mostly thanks to action taken due to the Hello Peter review.

The phone lasted less than 24hrs and then froze. Again. The repair was unsuccessful. This episode has cost my husband hours of time in a critical business period. Not having a reliable backup phone, he has been scrambling for spares from friends and family. He has missed calls and messages. It has been a disaster. At NO stage has help been offered. Despite emails and phone calls we have had no response initiated from Samsung. What do we do now?

Actually we want only one thing - for the R3 500 we paid for this repair to be returned to us. Immediately. We are organising a new phone and no longer want the hassle of dealing with this issue. We don't want to have to make one further phone call or write one more email. We just want our money. We could not be more unimpressed or dissatisfied. The 1 star given in this review is undeserved. Please help!