CR
Corne R

1 reviews | Active since Aug 2015

13 Aug 2015, 11:22

6 Weeks and still not repaired

I received my new Samsung S6 Edge end of May 2015 and it stopped receiving 4G signal and also constantly dropped calls on 18 June 2015.<br> <br> I went to the Samsung Smart Care Centre in Constantia Business Park and was told that although the phone is only a couple weeks old they will have to repair and cannot replace. Service agent mentioned they only have one tech trained on the S6 \because it's still new". I handed the phone in and received it back a week later"

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Replies (1)
Samsung South Africa
Samsung South Africa's reply13 Aug 2015, 11:41
Official
Hello racingfreak,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our customer service division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Kind regards
Samsung SA