6 MONTHS ON AND STILL NO RESOLUTION FROM SAMSUNG

On 17 Dec'14 the dispenser to my fridge was faulty, I contacted the Samsung call centre,received a reference ***, a technician (Richard Teh) was dispatched to my premises on 18 Dec'14 to ascertain the problem, never to be seen again! In the interim(27 Dec-13 Jan '15) I left for abroad, and nothing had been done. Followed up on 14 Jan'15,08.35am spoke with Magda,promised to escalate and feedback. 15 Jan'15 Magda confirms door to be replaced,order was placed, will escalate to Sylvester Gadlela to have him call me.She will obtain qoutation-takes 1 day and get back to me(empty promises!!) 30 Jan'15called Magda again who promises to get back :-( 13 April called Samung H/O once again,finally get hold of Sylvester Gadlela,who advises he know nothing of this query and will get back to me same day(empty promises!!!) Further follow ups done as follows : 25/05