LP
Lohann P
1 reviews | Active since Mar 2015
17 Jan 2018, 13:55
6 months and counting
Been waiting 6 months on a repair. VOC aware, but agent is ***********. No option to speak to a manager.
Terrible.
How can you complaint about the VOC
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Replies (1)
Samsung South Africa's replyOfficial
18 Jan 2018, 15:18This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
Samsung South Africa's reply18 Jan 2018, 15:18
Official
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA