RA
Riyadh A
1 reviews | Active since Mar 2017
31 Dec 2020, 21:28
58 Inch Samsung Crystal 4k Works for less than a month
I bought 2 tvs from Makro Springfield Durban on the 04 November 2020 to the value of R20498. As it was for my new property I only started using my 58 inch crystal samsung 4k tv from the first week of December 2020. Today the 31 December the TV goes blank and refuse to come on to it normal menu it just blinks and shows the powered by Tizen screen and blanks out. Iv logged a call with Samsung support and am awaiting a team to be sent out, I am however so disappointed, how does an expensive TV like this only work for less than a month and give issues of this kind. Now I have to stay without a tv on new years eve and have to wait for support to be sent out at samsung convenience.
Helpful (0)
Replies (8)0
Replies (8)
Samsung South Africa's replyOfficial
02 Jan 2021, 07:48Good Day Riyadh,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply02 Jan 2021, 07:48
Official
Good Day Riyadh,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
RA
Riyadh A's updateReviewer Update
02 Jan 2021, 08:22Good day Samsung SA, please note I am disgusted to find out today after calling customer care that my service request has been declined due to the Agent named sinomso logging the service for Capetown instead of Durban, this may mean I have to wait longer.
RA
Riyadh A's update02 Jan 2021, 08:22
Reviewer Update
Good day Samsung SA, please note I am disgusted to find out today after calling customer care that my service request has been declined due to the Agent named sinomso logging the service for Capetown instead of Durban, this may mean I have to wait longer.
RA
Riyadh A's updateReviewer Update
02 Jan 2021, 09:09I am now forced to take a day off from work because the Samsung Agent messed up the service request and because Samsung refuses to send a technician out today or Monday but I need to wait till Tuesday, this level of service is unsatisfactory and frustrating as the service office is 20 minutes from me.
RA
Riyadh A's update02 Jan 2021, 09:09
Reviewer Update
I am now forced to take a day off from work because the Samsung Agent messed up the service request and because Samsung refuses to send a technician out today or Monday but I need to wait till Tuesday, this level of service is unsatisfactory and frustrating as the service office is 20 minutes from me.
RA
Riyadh A's updateReviewer Update
04 Jan 2021, 11:57Good day Samsung SA, please note the technical team came out today and I would like to say that this was the best part of the Samsung Service so far, the guys were professional and very informed. However they have diagnosed it to be a screen issue and I would like tha tv changed and not repaired as it is a 1 month old tv, if Samsung SA could give me the same tv with maybe a better model that won't give me the same problem, that would be great, I look forward to see what takes place from here on and the time it takes, at the moment I have no tv to watch, thanks.
RA
Riyadh A's update04 Jan 2021, 11:57
Reviewer Update
Good day Samsung SA, please note the technical team came out today and I would like to say that this was the best part of the Samsung Service so far, the guys were professional and very informed. However they have diagnosed it to be a screen issue and I would like tha tv changed and not repaired as it is a 1 month old tv, if Samsung SA could give me the same tv with maybe a better model that won't give me the same problem, that would be great, I look forward to see what takes place from here on and the time it takes, at the moment I have no tv to watch, thanks.
Samsung South Africa's replyOfficial
06 Jan 2021, 13:44Good Day Riyadh,
Your concerns have been duly noted
An exchange order has been created, our exchange department we'll be in touch.
Thank you for your patience and understanding.
Your concerns have been duly noted
An exchange order has been created, our exchange department we'll be in touch.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
NM
Samsung South Africa's reply06 Jan 2021, 13:44
Official
Good Day Riyadh,
Your concerns have been duly noted
An exchange order has been created, our exchange department we'll be in touch.
Thank you for your patience and understanding.
Your concerns have been duly noted
An exchange order has been created, our exchange department we'll be in touch.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
NM
RA
Riyadh A's updateReviewer Update
08 Jan 2021, 12:26Good Day Samsung SA,
Please can you try and have your exchange department speed up the process as it has been 8 day since my first ticket was logged and since the problem occurred, I am without a tv and would greatly appreciate if things can move along a bit more swiftly, thanks.
Please can you try and have your exchange department speed up the process as it has been 8 day since my first ticket was logged and since the problem occurred, I am without a tv and would greatly appreciate if things can move along a bit more swiftly, thanks.
RA
Riyadh A's update08 Jan 2021, 12:26
Reviewer Update
Good Day Samsung SA,
Please can you try and have your exchange department speed up the process as it has been 8 day since my first ticket was logged and since the problem occurred, I am without a tv and would greatly appreciate if things can move along a bit more swiftly, thanks.
Please can you try and have your exchange department speed up the process as it has been 8 day since my first ticket was logged and since the problem occurred, I am without a tv and would greatly appreciate if things can move along a bit more swiftly, thanks.
RA
Riyadh A's updateReviewer Update
11 Jan 2021, 18:40Hi Samsung, my patience is wearing thin as I contacted the exchange department last week to follow up progress and I was told I would get a call back and still no call back and no update, your customer service is terrible. Never would I have thought buying a expensive TV of this kind from a well knows provider would give me such terrible service.
RA
Riyadh A's update11 Jan 2021, 18:40
Reviewer Update
Hi Samsung, my patience is wearing thin as I contacted the exchange department last week to follow up progress and I was told I would get a call back and still no call back and no update, your customer service is terrible. Never would I have thought buying a expensive TV of this kind from a well knows provider would give me such terrible service.
RA
Riyadh A's updateReviewer Update
18 Jan 2021, 19:35Hi Samsung SA, its has been a terrible experience dealing with your company since my Television gave up on New years Eve, 3 weeks later and I'm still waiting, I was told last week when I called that I should get a call from logistics by today and I should possibly have my tv by tomorow due to authorisation thats need to take place and I called today and was advised that I should get a call by Friday now, I'm starting to wonder if Samsung SA has any quality standards it doesn't seem so, I would sincerely recommend ISO9001 if not.
Regards Unhappy Customer.
Regards Unhappy Customer.
RA
Riyadh A's update18 Jan 2021, 19:35
Reviewer Update
Hi Samsung SA, its has been a terrible experience dealing with your company since my Television gave up on New years Eve, 3 weeks later and I'm still waiting, I was told last week when I called that I should get a call from logistics by today and I should possibly have my tv by tomorow due to authorisation thats need to take place and I called today and was advised that I should get a call by Friday now, I'm starting to wonder if Samsung SA has any quality standards it doesn't seem so, I would sincerely recommend ISO9001 if not.
Regards Unhappy Customer.
Regards Unhappy Customer.