CA
Colleen A
1 reviews | Active since Sept 2022
17 Jan 2023, 09:29
58" Crystal UHD worst TV ever
Att: Tiffany/Kholofelo
Good morning
As per telephonic conversation last week, someone had to come to my house on Friday already to assess my TV. Once again no contact made, nobody came and to top it off I get a call from Liptronics saying they have to collect my TV for repairs today. So what's happening now? Not even a call to update me when you guys know how unhappy I am with Liptronics service. Just replace the TV with a new one, problem solved.
This has been going on like this for 5 months already...my TV will just go in for repairs and come back worse everytime instead of just replacing it.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
17 Jan 2023, 10:26Good morning Colleen,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply17 Jan 2023, 10:26
Official
Good morning Colleen,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's replyOfficial
17 Jan 2023, 11:46Dear Colleen,
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply17 Jan 2023, 11:46
Official
Dear Colleen,
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM