56 Inch TV set never picked up by Samsung as promised in June 2022

Item: Samsung South Africa
Rating: 1
Author: Kgotsuko K

Bought a 56 inch Samsung TV in November 2020, the TV went off in March 2022 due to so many load sheddings , reported the matter to Samsung and they send an email in June 2022 to come pick it up, right up until today in October the TV has not been collected, Samsung staff is very unprofessional, and do not stick to their timelines , I regret ever purchasing any Samsung products and would discourage any SA citizen from purchasing any Samsung product

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

14 Oct 2022, 07:05

Good day, Kgotsuko,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

Samsung ZA

;^JL

Samsung South Africa's reply14 Oct 2022, 07:05

Official

Good day, Kgotsuko,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

Samsung ZA

;^JL

Kgotsuko K's updateReviewer Update

03 Jan 2023, 08:14

Thank you the matter was resolved and the TV set fixed as it was under warrantee thank you for the swift action on this matter much appreciated

Kgotsuko K's update03 Jan 2023, 08:14

Reviewer Update

Thank you the matter was resolved and the TV set fixed as it was under warrantee thank you for the swift action on this matter much appreciated