1 reviews | Active since Jul 2011
51" SAMSUNG Plasma panel factory defects!
Samsung 51" Plasma panel only last 2 to 3 years. I bought this panel in 2013. A year later, 2014 there was a solid vertical line on the side and with loads of trouble finally got a warranty claim done. Then towards end of 2015 again - same issue - this time around it was a much more hassled process as it was out of warrenty. Luckily in good faith Samsung replaced it. But now, really 3 years down the line AGAIN a line. So this is the 3rd panel giving problems. Obviously Samsung, admit it there is a problem with there models and regards how many times you will replace the panel, it will only last 2 or 3 years!!!!!!!
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