TW
Trevor W

1 reviews | Active since Jul 2011

04 Sept 2018, 18:32

51" SAMSUNG Plasma panel factory defects!

Samsung 51" Plasma panel only last 2 to 3 years. I bought this panel in 2013. A year later, 2014 there was a solid vertical line on the side and with loads of trouble finally got a warranty claim done. Then towards end of 2015 again - same issue - this time around it was a much more hassled process as it was out of warrenty. Luckily in good faith Samsung replaced it. But now, really 3 years down the line AGAIN a line. So this is the 3rd panel giving problems. Obviously Samsung, admit it there is a problem with there models and regards how many times you will replace the panel, it will only last 2 or 3 years!!!!!!!

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Replies (2)
Samsung South Africa
Samsung South Africa's reply05 Sept 2018, 06:49
Official

This is to acknowledge the receipt of your mail.

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team

^;JL

TW
Trevor W's update13 Sept 2018, 14:02
Reviewer Update
Samsung SA Response: "We have received your complaint in good faith and had this escalated to senior management and warranty management for an informed decision to be made. Regarding your complaint, the 24-month warranty has ceased and was agreed upon purchasing the item. Samsung honored the warranty by repairing the unit without any charge to you." Well that didn't help. My point is these panels are faulty and i will now escalate to SAMSUNG Korea, head quaters.