1 reviews | Active since Jun 2014
5 Working Days And Still No Quote
<p>I took my phone into Samsung 14th Avenue Roodepoort on Saturday the 4th of February 2017. 5 working days have gone by and I have not yet received a quote on how much it is going to cost me to fix the screen. Furthermore, I alerted Samsung on Twitter and I was asked to send an email, which I did and I have not had a response via email or Twitter. </p> <p> </p> <p>Samsung's service is Atrocious!!! I have also tried calling the center where I dropped my phone off and in total I held on for 25minutes whilst waiting for someone to take my call. After calling 4 times I was lucky on the 4th attempt, however my issue was not solved.</p> <p> </p> <p>So when can i expect a response?????????????????????????????????????????????</p> <p> </p>
Good day Nomalungelo,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
Good day Nomalungelo,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
STILL NO CALL....WOW, Samsung knows how to NOT deliver on service. I still do not have my phone in my hands after being told that it will take at least 3 working days after payment. DISASTEROUS and ABSOLUTELKY DISGUSTING how you handle clients!!!
STILL NO CALL....WOW, Samsung knows how to NOT deliver on service. I still do not have my phone in my hands after being told that it will take at least 3 working days after payment. DISASTEROUS and ABSOLUTELKY DISGUSTING how you handle clients!!!