1 reviews | Active since Jun 2014
5 Weeks and still no phone
<p>Never have I seen such disregard. I've complained and still no resolution on my complaint. Instead I ahve been patronised by useless apologies from the Samsung Contact center in 14th Venue. </p> <p> </p> <p>I have need inconvenienced by not having a phone and yet there has been no communication on what was taking so long and when I would have my phone back with me.</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
IT HAS BEEN 5 WEEKS!!! All I need to know is when I will get my phone back. Your call center robots only want to update me on the status and do not want to committ to a date. WHEN AM I GETTING MY PHONE IS THE ONLY URGENCY IN THIS CASE!!!
IT HAS BEEN 5 WEEKS!!! All I need to know is when I will get my phone back. Your call center robots only want to update me on the status and do not want to committ to a date. WHEN AM I GETTING MY PHONE IS THE ONLY URGENCY IN THIS CASE!!!