5 WEEKS AND NO COMMUNICATION

Item: Samsung South Africa
Rating: 2
Author: Hildegarde H

I am so disgusted at Samsung right now - Every week when i call i am told a different story!! Week one they were waiting on screens Week 2 and 3 they were waiting for IMEI updates Week 4 i gave them time and now, at week 5 they tell me oh sorry we received the wrong POP yet my husband sent them a Tax Invoice!!!! How ***********? I am actually considering changing brands after this as i have been very patient but Samsung employees have a real \You can wait"attitude. I work in a retail environment and i always value my relationship with suppliers and customers. Clearly Samsung does not! Send my phone back broken if you please "

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Samsung South Africa's replyOfficial

19 Nov 2015, 08:27

Hello Hildegarde1,

This is to acknowledge receipt of your complaint.

We are saddened by your experience and we apologize for any inconvenience caused.

Please be advised the query is currently in escalation with our Voice of Customer team under reference number: ***.

A senior customer service executive will contact you with further advise on the issue in question.

Regards
Samsung Team

Samsung South Africa's reply19 Nov 2015, 08:27

Official