AV
Amber V
1 reviews | Active since Sept 2015
15 Sept 2015, 11:06
5 week wait for my phone...and counting
After owning my Samsung phone for two weeks, the LCD screen cracked on the inside (under the protective glass) so I took it to Samsung Constantia for a repair on 19 August.<br> <br> From the start the service was absolutely disgusting, basically got accused of lying about how the screen cracked, after two - three weeks of this I decided it would be easier to just pay the R2000 quoted for the screen repair as no one cared about what I had to say. <br> <br> It has been two weeks since and I am still waiting for my phone as the shop can't fix my phone due to lack of spare parts, it has been 5 weeks without a phone now.
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Samsung South Africa's replyOfficial
15 Sept 2015, 16:52Hello _Amber92,
Thank you for bringing this to the attention of Samsung South Africa. We would firstly like to apologize to you for the extensive repair turn around time you have had to endure. This isn't within our standard policy and we will ensure that this is looked into and rectified as soon as possible.
Kind Regards
Samsung South Africa
Thank you for bringing this to the attention of Samsung South Africa. We would firstly like to apologize to you for the extensive repair turn around time you have had to endure. This isn't within our standard policy and we will ensure that this is looked into and rectified as soon as possible.
Kind Regards
Samsung South Africa
Samsung South Africa's reply15 Sept 2015, 16:52
Official
Hello _Amber92,
Thank you for bringing this to the attention of Samsung South Africa. We would firstly like to apologize to you for the extensive repair turn around time you have had to endure. This isn't within our standard policy and we will ensure that this is looked into and rectified as soon as possible.
Kind Regards
Samsung South Africa
Thank you for bringing this to the attention of Samsung South Africa. We would firstly like to apologize to you for the extensive repair turn around time you have had to endure. This isn't within our standard policy and we will ensure that this is looked into and rectified as soon as possible.
Kind Regards
Samsung South Africa