EM
Ebrahim M

1 reviews | Active since Apr 2014

21 Jul 2015, 18:21

5 times same problem in less than a year

In September of 2014 I purchased a Samsung tablet 12.2 inch from the takealot website. From date of purchase up until current the same problem has come up 5 times with now being the 6th time and I am fed up. The tablet is still under warranty but with a few months left so I will have to go again to the repair centre and wait 5 days for repair and then back to normal for a month until the exact problem arises. Every time I take it in they advice me that the lcd has shifted and the software needs upgrading. As we speak ithe tablet does not come on at all. It's sickening that I pay almost 10 000 rands and can't use the device for less than a year. I need an intervention from head office now as I am sock and tired of sitting at your repair centre with the same problems.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Jul 2015, 09:01
Official
Hello Ebmoosa123,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

KInd regards
Samsung SA