1 reviews | Active since Jan 2014
5 Days over expiry date
<p>Okay, so I dropped my phone on the 9th of August 2017. The LCD has stopped working. I then bring it to the service centre at 14th Avenue in Weltevreden Park on the 10th. I had to scan and Email my Proof of Purchase on the 11th. I then get an Email from the ADH Admin and their correspondant saying that my service to have the LCD repaired for free had expired on the 5th of August 2017. Now I can understand refusal if say this was my 2nd repair needed, but it isn't. Or was more than a month that had passed since expiry, but it is only 5 days.</p>
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Samsung SA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
Samsung SA
Hi
I then receive the quote this morning and just wow. I will rather go get my device and put my pictures and videos on a harddrive this afternoon. Why did they change from first repair free to 1 repair within 1 year?
Hi
I then receive the quote this morning and just wow. I will rather go get my device and put my pictures and videos on a harddrive this afternoon. Why did they change from first repair free to 1 repair within 1 year?