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I have reported the machine last month hon this platform stating that that I have Once reported the the machine is hive me fluffy and stains. I got a call the phone the following day from Mazizi Samsung and I explained that the guy that they sent Glen he said I must do the eco clean of which I did and I was left with the high bill of water and still I have the same problem . They sent the same guy today I am not happy at all because on the 19 of September I sent the very same guy a text that the machine is even worse and I have done the Eco clean. So Yoda he is back he left me doing the eco clean on June yet now he come and say the machine is still dirty it was no cleaned. How many times must I complain with 1 thing and not get the solution???? When I first launch the complain the matter for the first time it was June and Mazizi said Glen was suppose to do the Eco wash Am I not worthy of a better service because I'm complaining about 1 thing . If honestly it's about Eco clean why Samsung does not send someone to clean it ..

The service is poor but I believe if my English was well polished I would have got the excellent service or if I had a better complexion I was gonna get a excellent service. I have all the proof of the conversation with Glen but no I'm the one at fault always shifting the blame