CR
Craig R
1 reviews | Active since Aug 2021
30 Aug 2021, 22:31
42HPBOHFR
I have been a loyal Apple Iphone customer for many years. Decided to give the new Samsung Galaxy S20 OneNote Ultra a try last year November 2020 - based on receiving a free Samsung 32' HDMI Smart TV. I have tried on numerous occasions to get my free TV delivered - calls, emails etc - get many "apologies for the delay" and "thank you for your patience" messages but zero follow-up & zero service delivery. I have many Samsung products in my house (washing machine / large TV / monitors / microwave etc) - but based on the way I have been mistreated by the Samsung Verify Team - I doubt I will support them again!! Craig (***)
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Samsung South Africa's replyOfficial
31 Aug 2021, 09:15Good morning Craig ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply31 Aug 2021, 09:15
Official
Good morning Craig ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM