4000 rand e voucher

Currently, I have an existing cellphone contract with Telkom. I wanted to upgrade my contact for the new Samsung note 20 and pre order it to get the e voucher. So I went to the Telkom store to pre order but they said that I cannot pre order in the store and they told me to pre-order online. I did my pre-order on 6th august 2020 and I received an email on that from Telkom stating that someone will contact me within 48 hours. but no one contacted me. So after a couple of days, I called the upgrading department and they finalized my upgrade on 11 august 2020.Finally, I got my phone delivered on august 25 with a delivery note dated 25 august 2020.I contacted Samsung for the e-voucher, they rejected my application saying that I didn’t provide them with proof that I have pre-ordered the device before 23 August 2020 which was the cut of date. I told Samsung even though I received phone on 25th August 2020, I pre ordered the device on 11 August 2020.samsung asked me to get a proof of purchase which states that I pre ordered the device on 11 August 2020. So I contacted Telkom several times to request a proof of purchase, some of them used to cut my call during a conversation, some of them placed me on hold for more than half an hour. When I called the upgrading department, they told me to call sales, when I called sales, they asked me to call customer care, when I called customer care, they asked me to call upgrading department again. Some of them told me they have escalated the problem to their mangers and the manger will call me before end of business but this never happened.

one of them told me to send an email to ***. When I send the email through this address it bounced back, so I again called them to verify this address ,then this other person gave me email address called *** This email did not bounce back but the person who gave me this email said they will contact me after 24 hours. I waited 2 days no one contacted me. It shows that people sitting in Telkom customer care has no experience otherwise why will someone give me wrong address.. Is it so hard to simply give my proof of purchase? I am very disappointed with their service. Most of the people sitting there doesn’t know what they are doing, when they told me they cannot resolve my problem, I told them transfer me to somebody who can solve the problem, they told me that those people don’t have phone numbers. I lost my R4000 e- voucher because irresponsibility of Telkom. I have been on contract with Telkom for 2 years, now I am thinking of canceling my contract instead of upgrading my contract.

A note to Samsung: you guys put the promotion and make sure that people don’t get it . I waited 10 days to get a response from you guys and I called you every single day. Finally after 10 days you responded and said my request has been rejected. You wasted 10 days of my time and now you are saying the promotion is over . I have sent you all the emails and SMS from Telkom but you insist to get the proof of purchase which Telkom didn’t want to give me