4 weeks still no delivery from Samsung and just generated generic apologies.

Ordered on the 26th November, Order number: ZA*** Order date: 26/11/2021

it is now 14 weeks later, Samsung ignores my emails and the contact center says the store doesn't have a contact number. I have emailed many times only to get a generated generic apology and continued to be ignored.

How the law protects South African consumers against late deliveries when shopping online. The Consumer Protection Act, 68 of 2008 (CPA), is not the only law that protects consumers but lays a solid foundation by promoting a fair, accessible and sustainable marketplace for products and services. The CPA entitles consumers to the delivery of goods and performance of services as agreed and in an acceptable manner, also when shopping online. This means that late deliveries in South Africa are unacceptable. Suppliers must deliver goods on the agreed date, time and place. If the specifics haven’t been agreed, the supplier must provide the products within a reasonable time. Any delays must be communicated with the consumer.

We are not asking you for alot here..all I want to know is what's actually going on.

It, is now the 14th December and you are yet to contact me or let me know when the order will be delivered.

Seriously it's 4 weeks late on the delivery. I have been very patient. and you have ignored my emails. and you haven't kept me informed at all.

Who can I escalate the issue too? What am I supposed to do if you never deliver the watch?