4 weeks and counting!

Booked my pc in at Samsung's repair centre in Constantia Kloof JHB, had to pay upfront for repairs (?), flagged my concern about the nature of the job and that feedback and turnaround time was imperative. 4 weeks later, no PC, no update on job despite 3 emails, and no phone call from a manager (after requesting this twice) in 2 of the before mentioned emails. I even threatened to lodge a complaint on Hello Peter! Go figure...