KM
Kabelo M

1 reviews | Active since Apr 2011

03 May 2015, 14:04

4 month old Oven not working even after fix.

I bought a new kitchen from builders warehouse in north riding.<br> Included in this was a Samsung oven and stove. Three months later the oven switched off while in use. The problem was reported to the store, the store contacted Samsung, I made it clear to both the store and Samsung that I will not accept repairs on a brand new oven and would prefer an exchange, both Samsung and builders warehouse promised me a new oven but instead a Samsung technician came over and fixed the oven while I was not home at the time. I received no feedback from either parties to say what was fixed on the oven and why I did not receive a new oven as requested. I was not happy. Within the same week the oven switched off again while in use. Now I believe my right as a consumer are being violated by both parties and for this I hold Samsung fully responsible as this is their brand on the product.<br> I spent R8600 on a new ovdn that is already unrealiable after only four months. I am very upset and I instead want a refund and will purchased a different brand ovdn from a different store. I requested an exchange but after even the repair work failed I want my money back. This is disappointing to say the least.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply04 May 2015, 08:06
Official
Hello kmogapi,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA