1 reviews | Active since Aug 2012
3rd Time Repair
Samsung S6 started experiencing call drop and keeps going into emergency calls only. Replace sim card and nothing changed. Booked phone immediately into smart care at Tygervalley center on 11 July 2017 under warranty.
Four weeks later picked phone up from Tygervalley center. 1 week later after the phone keeps going into emergency calls only, booked phone in for rework.
Today they called me to pick up cellphone with my name spelled wrong on the form and with second main board replace. I asked them to test the phone before handing it over. Guess what!!!!! The phone keeps going into emergency calls only with multiple sim cards. Rework number 3!!!!!!!!!!!!!!!!!!!!
THE BEST FEATURE IS THE ********** 151 number that NO ONE PICKS UP!!!!!!!!! WORST SERVICE EVERY!!!!!!!!!!
Dear Morah,
Please note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Dear Morah,
Please note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
