CA
Colleen A
1 reviews | Active since Sept 2022
29 Nov 2022, 13:44
3rd time not the charm
Got my TV back for the 3rd time and still not repaired but rather damaged by the repairs department. Would've been cheaper for Samsung by now to just replace my TV.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
29 Nov 2022, 13:45Good day, Colleen,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, Samsung ZA;^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, Samsung ZA;^NP
Samsung South Africa's reply29 Nov 2022, 13:45
Official
Good day, Colleen,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, Samsung ZA;^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, Samsung ZA;^NP
Samsung South Africa's replyOfficial
30 Nov 2022, 10:06Dear Colleen,
Thank you for posting your comment.
Your concerns have been duly noted.
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
^NM
Thank you for posting your comment.
Your concerns have been duly noted.
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply30 Nov 2022, 10:06
Official
Dear Colleen,
Thank you for posting your comment.
Your concerns have been duly noted.
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
^NM
Thank you for posting your comment.
Your concerns have been duly noted.
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
^NM
CA
Colleen A's updateReviewer Update
30 Nov 2022, 12:26I was called today by Samsung service center. I was advised that my TV had no problems, yet upon opening the box, the TV was damaged as per previous post/review and 1 of the faults I sent it away for is still there. So who is LYING now? Glad I have the proof. Sent away 3 times already and comes back worse every time. Now they want to send the Liptronics again to collect and repair. NO!!! Enough is enough... Replace my TV! This is a problem unit as per your own delivery guys.
CA
Colleen A's update30 Nov 2022, 12:26
Reviewer Update
I was called today by Samsung service center. I was advised that my TV had no problems, yet upon opening the box, the TV was damaged as per previous post/review and 1 of the faults I sent it away for is still there. So who is LYING now? Glad I have the proof. Sent away 3 times already and comes back worse every time. Now they want to send the Liptronics again to collect and repair. NO!!! Enough is enough... Replace my TV! This is a problem unit as per your own delivery guys.