LZ
Lebohang Z

1 reviews | Active since Jul 2011

03 Feb 2015, 12:53

3D TV SUPP**** WITH NO 3D GLASSES

I bought a Samsung 3D with the following model number: UA55F6800. It came with NO 3D. Why would such an expensive TV come with no 3D glasses?? I was told to go buy my own glasses. Unhappy as I was about this I visited few electronics shop in brooklyn pretoria including the Samsung shop, but I could not find the glasses for this TV. Even the Samsung shop does not stock these glasses. I was referred to other shop like dion wire, which are very far from where I am. So I want to ask: after spending so mucb money on your product, how on earth can you tell me that I must run around town like a crazy person looking for the 3D glasses?? Couldn't you just increase the price of the TV and put a pair of 3D glasses in the box??? Where am I supposed to find time to look for 3D glasses? What kind of customer care is this for people who pay so much money buying your products?????

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Replies (1)
Samsung South Africa
Samsung South Africa's reply03 Feb 2015, 14:16
Official
Hello zetdee,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA