1 reviews | Active since Dec 2016

13 Dec 2016, 15:33

32 inch tv

<p>I bought the black friday deal...as advertised...waiting for my tv that has to be delivered..oh they delivered but no one was home. without calling or sms to arrange delivery. sent me sms to arrange delivery..no one can help when i call. have sent emails back and forth...called samsung...samsung rep...didnt even do any effort..</p> <p>Bad service.... i want my tv or i will return this samsung s7 to the store where i bought it..</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply13 Dec 2016, 17:01
Official

Good day Nazumoneesa,

We have noted your concern, thank you for bringing this matter to our attention. We have referred this matter to our Complaints division who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind regards

Samsung SA

's update19 Dec 2016, 09:57
Reviewer Update

IT has been more than i week and stilll no feedback

From samsung..how rediculous is this!

I dont want to be emailed...

As a customer i deserve to be called.

Really uphalling

's update04 Jan 2017, 07:57
Reviewer Update

IT has been more than a month now and we have still not received our tv...from the 9th of jan there will be no one at home for samsung to deliver...then they will have another excuse as to why delivery failed.. I am so tired of calling back and forth. Giving the same info over and over.

What is the client supposed to do? Why is Samsung giving such bad service...

Really unacceptable