*** disgusted

I received as ref ********** 076 from Samsung as I had laid a complaint with them. And they gave me that reference number and advised me I should email it to ********** in August I bought a Samsung so and claimed watch on the app. I have not received my watch and they (Samsung and rewards) are sending me back and forth. As a customer how the f... do I know if the watch was claimed correctly or not. I'm disgusted by the service given to me by the consultants over the phone. And I rewards also told me they are an independent company that run and manage Samsung rewards app on behalf of Samsung South Africa and they only do dispatching of promotions as decided on by Samsung S A. Then Samsung comes back to me and says I should email rewards when rewards started they cannot help. Samsung is such a big company yet they cannot help 1 customer with 1 issue. It is disgusting